FAQ

1. When using the treadmill, always stand on the side rails before the belt starts moving. Once the belt is in motion, you can step onto the running platform. This minimizes stress on the motor.

2. After use, switch off the treadmill using the on/off switch. Avoid using the emergency stop unnecessarily; it should only be used in emergencies. This minimizes stress on the circuit board.

3. After each use, clean the treadmill with a slightly damp cloth and mild soap. If sweat is not removed in time, rust may develop.

4. The treadmill deck should be lubricated periodically with Vaseline or silicone oil. Depending on usage, lubrication should be done approximately every two months. A dry deck results in reduced smoothness and increased noise.

5. Do not place the treadmill in areas with high humidity, such as a shed or near a washing machine.

6. Check and tighten the bolts every six months if necessary.

7. Once a year, unscrew the motor cover (make sure the treadmill is powered off). Remove any dust from the motor area, including the ventilation section.

1. Missing parts: If you believe parts are missing, carefully check the styrofoam and the device itself. Some components (bolts, screws, etc.) may already be attached to the equipment.

2. Error message: Ensure all cables are connected carefully. The aluminum legs are delicate and must remain straight. If an error appears after assembly, try straightening the aluminum legs, which may resolve the issue.

3. Allen bolts: Treadmills use Allen bolts—ensure the Allen key is properly inserted before applying force. This prevents stripping the bolt head.

4. Running deck: Ensure the belt has 5–7 cm slack. You can test this by standing on the foot rails and lifting the belt on both sides. Instructions for adjusting belt tension are in the manual. A video explanation may be available from your supplier.

5. Gas spring: Mounting the storage lock/gas spring should be done by two people—one to hold the treadmill, the other to install the lock.

1. Incline not working: The manual explains how to calibrate the treadmill step by step. If you no longer have the manual, request one from your supplier.

2. Heart rate not working: Possible causes: (1) Sensor cables are not properly connected or came loose during use. (2) Sensors are wet, dirty, or greasy—clean regularly. (3) Thick calluses on your hands may impair readings—in that case, use a chest strap.

3. Belt misalignment: If the belt shifts to the left or right, adjust the tension roller. For left shift, tighten the left side; for right shift, tighten the right side. Turn the Allen key clockwise to tighten. A video explanation may be available from your supplier.

4. Thumping sound: A slight thumping is normal. The belt is fused in the middle, which can create this sound when running.

5. Treadmill jerks while running: The deck floats on a smooth plate that supports your weight. Each footfall presses the belt onto this plate. The plate must stay smooth to avoid friction or jamming. Lubricate regularly.

6. Treadmill not turning on: Every treadmill requires a “Safety Key” to be in place on the console. Refer to the manual. Without the key, the treadmill won’t operate.

7. Error Code E1: Solution 1: Under the motor cover is a speed sensor near the belt roller. If this sensor is too far from the magnet, speed cannot be read, triggering E1. Move the sensor closer to the magnet. Solution 2: If that doesn’t work, the cable may have come loose due to vibrations. Reconnect the cable to both the sensor and the control board.

8. Error Code E3: E03 indicates a circuit board fault. Replace the entire board. It’s usually fastened with two screws. Before unplugging cables, take a picture of the board for reference. Cables may be glued—gently loosen with a small screwdriver. Then connect the new board according to the photo.

9. Error Code E7: The “Safety Key” is not placed on the treadmill. Attach it to the display to resume operation.

If you want to activate the emergency stop (e.g. due to small children), you can remove the safety key after use. Always switch off the main power first before removing it.

1. Check and tighten the bolts every six months if necessary.

2. After each use, clean the machine with a slightly damp cloth and mild soap. If sweat is not removed in time, rust may develop.

3. Do not place the exercise bike in a room with high humidity, such as a shed or a laundry room.

1. Missing parts: If you think parts are missing from your package, carefully check the styrofoam and the machine itself. Some components (bolts, screws, etc.) may already be attached to/in the machine.

2. Pedals: The left pedal should be tightened counterclockwise and the right pedal clockwise. If you tighten the left pedal clockwise, you may damage the thread and render the pedal unusable.

3. Error message: Ensure all cables are connected carefully. The aluminum legs are sensitive and must remain straight. If you receive an error message after assembly, try straightening the aluminum legs—this may resolve the issue.

4. Heart rate cables: Cables for heart rate monitoring are located inside the handlebar and are often partially hidden. Before assembly, pull them out as far as possible—minimal force is needed.

5. Transport wheels: Make sure the transport wheels are installed at the front of the machine.

6. Allen bolts: Many exercise bikes use Allen bolts. Ensure the Allen key is properly inserted before applying force to prevent stripping the bolt head.

7. Error Code E1: Inside the casing near the flywheel is a sensor that reads speed—similar to a regular bike computer. A magnet is attached to the spoke, and the sensor is placed near the fork. If the sensor is too far from the magnet, the speed cannot be read and the display shows code E1. Locate the sensor inside the housing and slide it closer to the magnet until it almost touches it.

1. Squeaky exercise bike: First, lubricate all moving parts with silicone spray. A squeak can also occur if a screw is too tight or too loose, causing friction. Try to locate the squeak and adjust the screw slightly. Screws should be tight enough to be loosened by hand.

2. No resistance: First, check if you hear the motor running. You should hear a short sound when adjusting the resistance. If you hear the motor, the electronics are fine, and the V-belt has likely slipped off. Open the casing and reattach the V-belt. If you don’t hear the motor, the motor or display may be faulty. First, check if the cable running through the tube is still properly connected. If it is, replace the display. If that doesn’t solve it, replace the motor.

3. Clicking noise while pedaling: This is likely caused by one of the pedals. Remove and reinstall the pedals. Note: the left pedal tightens counterclockwise, the right pedal clockwise. Tighten firmly. If this does not solve the issue, contact your supplier.

4. Heart rate display not working: Possible causes: 1. The sensor cables from the heart rate sensor to the display are not properly connected or came loose. 2. The sensors may be wet, dirty, or greasy—clean regularly. 3. If you have calluses on your hands, the sensors may struggle to get a signal—in that case, use a chest strap.

5. Freezing console on HTR2.1: The console needs a firmware update. Click here for the instruction video.

1. Where do I plug in the adapter? The adapter must be connected to the back of the exercise bike, all the way at the bottom. Do not plug it into a random port on the display.

2. Can I use a different adapter? Only use the adapter that was supplied with the machine. Using an adapter with different voltage/amperage can cause damage.

1. The upright post is secured with Allen bolts. Always ensure these bolts are properly tightened. If they become loose, creaking noises may occur.

2. All moving parts attached to the base of the device should be lubricated every six months using grease. You can use acid-free Vaseline or silicone oil.

3. After each use, clean the machine with a slightly damp cloth and mild soap. If sweat is not removed in time, rust may develop.

4. If the crosstrainer has a rail with wheels running over it, this rail and the wheels should be greased monthly using acid-free Vaseline or silicone oil.

5. Do not place the crosstrainer in a room with high humidity, such as a shed or a room with a washing machine.

6. If the device is equipped with a main power switch (on/off), it should always be turned off after use.

1. Missing parts: If you believe parts are missing from your package, carefully check the styrofoam and the machine itself. Some components (bolts, screws, etc.) may already be attached to or inside the machine.

2. Error message: Ensure all cables are connected carefully. The aluminum feet are very sensitive and must remain straight. If you receive an error after assembling your crosstrainer, try straightening the aluminum feet. This may resolve the error.

3. Transport wheels: Make sure the transport wheels are attached to the front side of the device.

4. Allen bolts: The upright post of the crosstrainer is secured with Allen bolts. Ensure the Allen key is properly seated in the bolt before applying force. This prevents stripping the bolt head.

5. Error Code E1: Inside the casing of the crosstrainer near the flywheel is a sensor that reads speed, similar to a bike computer. A magnet is placed on the wheel spoke and the sensor is mounted like on a bike fork. If the sensor is too far from the magnet, speed can’t be read and the display shows error code E1. Locate the sensor in the housing and slide it closer to the magnet until it nearly touches.

6. Wave washers: If wave washers are included with the device, they should be installed between the upright post and the arm.

1. Squeaky crosstrainer: First, lubricate all rotating parts with silicone spray. A squeak may also occur if a screw is either too tight or too loose, causing friction. Try to determine where the squeak is coming from and adjust the screw slightly. Screws should always be tightened in a way that they can be loosened by hand.

2. No resistance: First, check if you can hear the motor. The motor should make a short sound when increasing or decreasing resistance. If you hear it, the electronics are fine and the V-belt has likely slipped off. Open the casing and reposition the V-belt. If you don’t hear the motor, the motor or display may be faulty. First, check if the cable running up through the tube is still connected properly. If so, the display may need to be replaced. If that still doesn’t solve the issue, the motor must be replaced.

3. Clicking noise: The flywheel (inside the housing) may be hitting a cable with each pedal movement. This is annoying but not damaging. To fix it, open the casing and reposition or secure the cable with a zip tie.

4. Heart rate display not working: Possible causes: 1. Sensor cables running from the heart rate sensor to the display are improperly connected or came loose during use. 2. Sensors may be damp, dirty, or greasy—clean regularly. 3. Thick calluses on your hands may make it harder for the sensors to take readings—in that case, use a chest strap.

5. Freezing console on Total Fit and CTR 2.1: The console requires a firmware update. Click here for the instruction video.

1. Where do I plug in the adapter? The adapter should be connected at the back of your crosstrainer, all the way at the bottom. Do not plug it into a random port on the display.

2. Can I use a different adapter? Only use the adapter supplied with the device. Using one with different voltage/amperage may cause damage.

1. Check the bolts every six months and tighten them if necessary.

2. After each use, clean the machine with a slightly damp cloth and mild soap. If sweat is not removed in time, rust may develop.

3. Do not place the rowing machine in a room with high humidity, such as a shed or a room with a washing machine.

1. Missing parts: If you think parts are missing from your package, carefully check the styrofoam and the machine itself. Some components (bolts, screws, etc.) may already be attached to or inside the machine.

2. Error message: Ensure that all cables are carefully connected. The aluminum legs are very sensitive and must remain straight. If you get an error message after assembling your rowing machine, try straightening the aluminum legs. This may resolve the issue.

3. Allen bolts: Many rowing machines use Allen bolts. Make sure the Allen key is fully inserted into the bolt before applying force. This prevents stripping the bolt head.

1. No resistance: First, check whether you can hear the motor (located in the housing) turning. The motor should make a brief sound when increasing or decreasing resistance. If you hear the motor, the electronics are working properly, and the V-belt (similar to a bicycle chain) has likely slipped off. Open the housing and reposition the V-belt. If you do not hear the motor, the motor or display may be defective. First, check whether the cable running through the tube is properly connected to the display and whether the aluminum legs are not bent. If the cables are properly connected and the issue persists, the display may need to be replaced. If that still doesn’t solve the problem, the motor must be replaced.

1. Where do I plug in the adapter? The adapter should be connected to the front of your rowing machine. Do not insert it into a random port on the display.

2. Can I use a different adapter? Only use the adapter supplied with the machine. Using an adapter with different voltage/amperage may cause damage.

1. Check the bolts every six months and tighten them if necessary.

2. After each use, clean the machine with a slightly damp cloth and mild soap. If sweat is not removed in time, rust may develop.

3. Do not place the spin bike in a room with high humidity, such as a shed or a room with a washing machine.

1. Missing parts: If you think parts are missing from your package, carefully check the styrofoam and the machine itself. Some components (bolts, screws, etc.) may already be attached to or inside the machine.

2. Pedals: Tighten the left pedal by turning it counterclockwise and the right pedal clockwise. If you tighten the left pedal clockwise, you may damage the thread, preventing the pedal from being properly reattached.

3. Error message: Make sure all cables are connected carefully. The aluminum feet are very sensitive and must remain straight. If you receive an error message after assembling your spin bike, try straightening the aluminum feet. This may resolve the issue.

4. Transport wheels: Ensure the transport wheels are attached to the front of the machine.

5. Allen bolts: Many spin bikes use Allen bolts. Make sure the Allen key is properly inserted before applying force. This prevents stripping the bolt head.

6. Error Code E1: Inside the spin bike casing, near the flywheel, is a sensor that measures speed—similar to a bike computer. A magnet is attached to the spoke, and the sensor is positioned like on a bike fork. If the sensor is too far from the magnet, the speed cannot be read and the display shows code E1. Locate the sensor in the housing and move it slightly closer to the magnet until it nearly touches.

1. Squeaky spin bike: Resistance in a spin bike is controlled by one or two brake pads that press against the flywheel. If these pads are not well-lubricated, they can make a squeaking sound when rubbing the wheel. Spray the pads with silicone spray to resolve this.

2. No resistance: First, check whether you hear the motor (if present) turning. It should make a short sound when increasing or decreasing resistance. If you hear the motor, the electronics are working, but the V-belt (similar to a bicycle chain) may have come off. Open the housing and reposition the belt/chain. If the spin bike has a motor and you don’t hear it running, either the motor or the display may be defective. First, check if the cable running up the tube is still properly connected. If it is, the display may need to be replaced. If that doesn’t solve the problem, the motor should be replaced.

3. Clicking noise while pedaling: This is likely caused by one of the pedals. Remove the pedal(s) and reattach them. Note: the left pedal should be tightened counterclockwise and the right pedal clockwise. Make sure they are firmly secured. If the issue persists, contact your supplier.

4. Display: There is a battery on the back of the display. If the display no longer works, replacing the battery may solve the issue.

5. Spin bike slips: If a spin bike with a V-belt slips, the belt is not tight enough. There are two ways to tighten the belt: (1) Via a tension adjuster near the chain guard, or (2) by pushing the flywheel forward, which increases belt tension if no adjuster is present.

1. Check the bolts every six months and tighten them if necessary.

2. After each use, clean the machine with a slightly damp cloth and mild soap. If sweat is not removed in time, rust may develop.

3. Do not place the home gym in a room with high humidity, such as a shed or a room with a washing machine.

4. If the machine feels a bit stiff during use, you can lightly lubricate the steel cables with acid-free Vaseline or silicone oil.

1. Missing parts: If you think parts are missing from your package, carefully check the styrofoam and the machine itself. Some components (bolts, screws, etc.) may already be attached to or inside the machine.

2. Allen bolts: Many home gyms use Allen bolts. Make sure the Allen key is fully inserted into the bolt before applying force. This prevents stripping the bolt head.

3. Cables: When assembling the cables from the weights to the pulley, ensure the cable runs properly over the pulley wheel. This applies to all cables. Make sure to fully unroll each cable before installation. If the cable is curled, straighten it before mounting.